The Zendesk hub
Everything we do with Zendesk.
Implementation, migration, integrations, AI, optimization, and training, sold separately or as one full-stack engagement. Below: the services, and the guides where we show our work.
Work in a regulated industry? See Zendesk & AI for telehealth.
Services
Six offerings, one specialist
Get onto Zendesk
New to Zendesk, or moving from another helpdesk.
Make Zendesk do more
Connect it to your other systems and put AI to work.
Fix the Zendesk you have
An instance that has grown messy, or a team that needs training.
Guides
How Zendesk actually works
Practitioner explainers: the mechanics, the gotchas, the fixes.
AI on Support in Regulated Industries: The Guardrails That Actually Hold
Most AI-on-support playbooks assume the worst case is an annoyed customer. In healthcare, finance and other regulated industries it is not. Here is the architecture that holds up, and how to roll it out safely.
Zendesk Two-Way Sync: How to Integrate Zendesk With Your Internal Systems (Without Loops)
How to build a reliable two-way sync between Zendesk and an internal system: the architecture, the update-loop problem, and the three safeguards that stop loops before they start.
Zammad vs Zendesk: An Honest Comparison
A practical comparison of Zammad and Zendesk: open-source self-hosting vs SaaS, real cost, features, AI, and when each one is the right call. From someone who runs both.
Zendesk AI Agents: What They Are and How to Set Them Up Safely
A plain-English guide to Zendesk AI agents: what they are, how they resolve tickets, why most AI pilots quietly fail, and the guardrails that make automation safe on real customer support.
How to Migrate from Freshdesk to Zendesk (Without Losing a Ticket)
A practical, step-by-step guide to migrating from Freshdesk to Zendesk: what moves, where the two platforms differ, the safe migration process, and the mistakes that lose data.
Zendesk Triggers: What They Are and How They Actually Fire
A plain-English guide to Zendesk triggers: what they are, the exact moment they run, why they sometimes fire when you don't expect, and how to keep them from fighting each other.